Refund policy

  • WE DO NOT ACCEPT RETURNS, EXCHANGES, CANCELLATIONS, OR REFUNDS, AS EACH ITEM IS CUSTOM-MADE. EVERY PIECE IS UNIQUELY HANDCRAFTED JUST FOR YOU, MAKING EACH ONE TRULY ONE-OF-A-KIND. THIS IS NOT FAST FASHION; IT’S A PERSONALIZED CREATION CRAFTED WITH CARE. HOWEVER, IF THERE ARE ANY ISSUES WITH QUALITY OR FIT, PLEASE REACH OUT—WE’RE HERE TO ENSURE YOU’RE HAPPY WITH YOUR PURCHASE. YOUR SATISFACTION IS OUR HIGHEST PRIORITY.

 

  • PRIOR TO SHIPPING, EXO ALIEN PIECES UNDERGO A THOROUGH CHECK FOR ANY DAMAGES. PLEASE NOTE THAT MANY ITEMS ARE MADE TO ORDER, AND SLIGHT IMPERFECTIONS MAY OCCUR, MAKING YOUR PIECES UNIQUE AND ONE OF A KIND.