Shipping and Returns

Shipping

Once your item(s) have been shipped, you will receive an email notification containing your tracking number for easy order tracking.

For customers within the USA, we provide free priority 3 day shipping via USPS on orders over $150.00 or more.

Processing time varies for each item. Please refer to the product description of each EXO ALIEN item for specific production time details prior to checkout . To learn more, click here.

While we strive to ensure timely delivery, please note that EXO ALIEN is not responsible for any shipping delays caused by the carrier or weather complications.

If you have a time-sensitive order, please email us, and we will make every effort to accommodate your request. Please be aware that rush fees may apply.

For any updates or questions regarding your order, feel free to contact us. We are here to assist you throughout the process.

EXO ALIEN offers worldwide shipping, ensuring that our products can reach you wherever you are.
For all orders outside of the USA, please contact us with the items you'd like to order so we can provide the most accurate shipping rate. Fees are based on size and weight and may differ from the automated checkout estimate.Once confirmed, we will send you an invoice including the items and shipping rate.
EXO ALIEN operates on a DDU basis (Delivery Duty Unpaid). This means that any import duties, clearance fees, handling fees, or brokerage fees are the responsibility of the customer. These fees are determined by your local customs authority, and payment of these fees is necessary to release your order from customs. For more information, we recommend consulting your local customs office.

WE DO NOT ACCEPT RETURNS, EXCHANGES, CANCELLATIONS, OR REFUNDS, AS EACH ITEM IS CUSTOM-MADE. EVERY PIECE IS UNIQUELY HANDCRAFTED JUST FOR YOU, MAKING EACH ONE TRULY ONE-OF-A-KIND. THIS IS NOT FAST FASHION; IT’S A PERSONALIZED CREATION CRAFTED WITH CARE. HOWEVER, IF THERE ARE ANY ISSUES WITH QUALITY OR FIT, PLEASE REACH OUT—WE’RE HERE TO ENSURE YOU’RE HAPPY WITH YOUR PURCHASE. YOUR SATISFACTION IS OUR HIGHEST PRIORITY.

PRIOR TO SHIPPING, EXO ALIEN PIECES UNDERGO A THOROUGH CHECK FOR ANY DAMAGES. PLEASE NOTE THAT MANY ITEMS ARE MADE TO ORDER, AND SLIGHT IMPERFECTIONS MAY OCCUR, MAKING YOUR PIECES UNIQUE AND ONE OF A KIND.

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