TIME

• The processing time for EXO ALIEN products may vary depending on the availability of materials and the specific item. Most items have a processing time of up to 2 weeks from the date of order. However, certain hand-embroidered items may require up to 4 weeks for processing.

• We recommend reading the product description for each EXO ALIEN piece to find the most up-to-date information on its processing time.

• Once the items have been produced, they will be shipped out immediately as a complete order. You will receive an email notification with a tracking number to track the shipment.

• If your order contains items with different processing times, we will make every effort to fulfill them together in a timely manner. However, if you prefer to have the items shipped separately as they become available, please contact us. Please note that additional shipping costs may apply in this case. This option is recommended when, for example, you have items with processing times of 2 weeks and 4 weeks.

• If you have a specific date by which you need your order, please reach out to us at info@shopexoalien.com with the subject line "RUSH REQUEST." Rush fees may apply to expedite the processing and shipping of your order.